Q: Operation hours of our outlets

Selangor and KL area (7 branches): - Weekday (Mon – Fri) : 9:00am – 5:00pm Weekend (Sat – Sun) : 9:00am – 1:00pm Public Holiday open as usual (Special Public Holiday closed and will have notification) Pahang area: - Temerloh – Weekday (Mon – Fri) : 9:00am – 5:30pm Weekend (Sat – Sun) : 9:00am – 2:00pm Public Holiday open as usual (Special Public Holiday closed and will have notification) Raub branch – Weekday (Mon – Fri) : 9:00am – 5:00pm Weekend (Sat – Sun) : 9:00am – 1:00pm Public Holiday open as usual (Special Public Holiday closed and will have notification)

Question 1

How does Pawnshops work?

Accepted Answer

Pawn is another term for collateral loan. Your collateral will be valued by our staff, the load amount is given based on the current market rates. Loan period is 6 months, and an interest rate will be charged not more than 2% per month based on the loan amount.

Question 2

What are the requirements to pawn?

Accepted Answer

Please bring along your valid NRIC/Passport once you agree to the loan amount and all customers who engage in pawnbroking services must be at least 18 years old or older.

Question 3

What are the valuables that can be pawned?

Accepted Answer

We accept Gold, Luxury Watches and Bags, Banknotes. For Gold, it will be all types of gold – 24K, 23K, 22K, 18K, 9K, 999, 916, 835, 750, 585, 375, Suasa, etc.

Question 4

Any service charge incurred for pawning?

Accepted Answer

A process fees of RM0.50 will be charged for each pawn ticket issued. Besides the process fees, no other charges or hidden cost will be incurred.

Question 5

About due date notification

Accepted Answer

We will have 7 days in advance text message notification of the due date. Also, we will conduct a letter mailing and calls before an upcoming auction.

Question 6

Renewal of pawn ticket

Accepted Answer

Customers would need to pay for the interest due before an extension of 6 months is given. After that, a new pawn ticket will be printed which has a further 6 months period.

Question 7

Redemption of pawned items

Accepted Answer

Pawned item only can be redeemed at the outlet which customer had pawned during the working hours. The interest would be charged based on the month count of the pawned period.

For redemption, valid NRIC/Passport is required, for the verification purposes to make sure that the person who redeem is match with the person who pawned.

Question 8

The safety of customers pawned items

Accepted Answer

We prioritize the safety and security of customer pawned items. Our commitment is evident through the adherence to bank-standard safe rooms and secure boxes. Additionally, our premises are safeguarded 24/7 to ensure the highest level of protection for customer valuable possessions.

You can trust that your items are in a secure environment, and we take every measure to maintain the utmost confidentiality and safety throughout the pawn process. Your peace of mind is our priority.

Question 9

Mobile Apps

Accepted Answer

We now have our own mobile apps “Pajak Master” which customers able to pay the interest online to do renewal of the pawn ticket. If customers are not able to pay the full 6 months interest in one time, we also have a “extend” function in mobile apps, which customers can pay the interest one month by one month to prolong the due date.

Question 10

Operation hours of our outlets

Accepted Answer

Selangor and KL area (7 branches): -
Weekday (Mon – Fri) : 9:00am – 5:00pm
Weekend (Sat – Sun) : 9:00am – 1:00pm
Public Holiday open as usual (Special Public Holiday closed and will have notification)

Pahang area: -
Temerloh –
Weekday (Mon – Fri) : 9:00am – 5:30pm
Weekend (Sat – Sun) : 9:00am – 2:00pm
Public Holiday open as usual (Special Public Holiday closed and will have notification)

Raub branch –
Weekday (Mon – Fri) : 9:00am – 5:00pm
Weekend (Sat – Sun) : 9:00am – 1:00pm
Public Holiday open as usual (Special Public Holiday closed and will have notification)

Soalan Lazim

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Cawangan Terdekat

Soalan Lazim

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Temui kami di
Cawangan Terdekat